Privacy & Cookies Policy
Snuggz is committed to protecting your privacy and personal data as a visitor to our website. This privacy notice applies to your use of our Snuggz website, www.shopsnuggz.com (Site), through any means, including access via mobile devices, and explains what information we collect about you, how we use it, and your rights.
Snuggz operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Snuggz is powered by Shopify, which enables us to provide the Services to you.
Use of the Site and Data Controller
AC Global Branding Ltd (“Snuggz”, “we” or “us) is the data controller of the personal data collected via www.shopsnuggz.com. We may update this Privacy Notice from time to time in order to reflect changes to our practices or for any other operational, legal or regulatory reasons.
If you have any questions about this Privacy Notice or about data protection in general, you can contact us via hello@shopsnuggz.com.
What personal data do we collect about you?
We collect personal data from you when you provide it to us directly and through your use of the Site. We use cookies, log files, IP addresses, web beacons and similar technologies to collect data when you use the Site. We collect this data from all the devices with which you access the Site, including mobile devices. The data collected includes the following usage and device-related information:
- Data about your activity on our website, such as pages visited, actions taken i.e. purchases, form submissions and any other interactions with our Site, the links on which you click and any other actions you perform while using the Site directly and in our advertising and email content
· Data that identifies you, such as your name, address, telephone numbers or email addresses.
· Financial information (e.g. credit card numbers and payment details) in connection with a transaction.
· Delivery, billing and other information you provide in connection with the purchase or delivery of an item.
- Data about your equipment, browsing actions and patterns.
- Information you provide to us when you use of Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile)
- Records of your conversations & interactions with us, including via Customer Service, Social Media, email and post
- Location data, including the location data of your mobile device. Most mobile devices do allow you to manage or disable the use of location services for applications within the settings menu.
- Information you provide to us when entering a competition or survey organised by Snuggz
- Other data that we are required or entitled by law to obtain and process and that we require for identification, verification, fraud prevention and/or authentication purposes
How we collect your Personal Information
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, communicate with us by post, email, phone, fill in online forms, give us feedback, enter a competition/giveaway or otherwise provide us with your personal information;
- Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies, or request marketing sent to you, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie section below for further details.
- From our service providers, including when we engage them to enable certain technology, and when they collect or process your personal information on our behalf;
- Social media advertising and tracking technologies. We use social media advertising platforms (such as Meta, Instagram, and TikTok) to promote our products/services and engage with potential customers. To measure ad performance and tailor ads to your interests, we use pixels (such as Meta Pixel and TikTok Pixel), which collect data about your activity on our website. This data may include pages visited, actions taken (e.g. purchases, form submissions), and other interactions with our website. These pixels allow us to deliver personalised advertisements and analyse the effectiveness of our marketing campaigns.
- From our partners or other third parties, including personal and technical data inside and outside the UK:
1) Analytics, advertising and search information providers such as Google, Microsoft Advertising (Bing), Google Analytics, Meta:
Google - We use Google Ads to deliver targeted advertisements to individuals who visit our websites. https://policies.google.com/privacy
Google Analytics - We use Google Analytics to help measure how users interact with our websites https://policies.google.com/privacy
Microsoft Advertising - We use Microsoft Advertising to deliver targeted advertisements to individuals who visit our websites. https://privacy.microsoft.com/en-ca/privacystatement
To opt out of being tracked, visit:
Google Analytics: http://tools.google.com/dlpage/gaoptout
Meta: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
2) We may collect and share certain Contact, Financial, and Transaction Data with third-party payment providers such as PayPal and Google Pay in order to process your transactions securely.
PayPal Privacy Statement https://www.paypal.com/uk/legalhub/paypal/privacy-full
Google Payments Privacy Notice https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=privacynotice
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
How we use your Personal Information
We may use your information for the following purposes:
- Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
- Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
- Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
- Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
- With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.
To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Cookies & Similar Technologies
When you use our Site, we and carefully selected third parties may use cookies and similar tracking technology to provide you with a better, faster and safer experience or show you targeted advertising.
Cookies are small files that are placed on your computer by the websites that you visit. They are used in order to make websites work, to provide features, or to work more efficiently, as well as to provide information to the owner of the site, such as pages visited, number of visitors etc. Some cookies also enable the display of relevant advertising when you move from site to site.
Cookies may be set by the website you’re visiting (first-party cookies) or by third-party services that appear on our pages (third-party cookies).
With your consent (where applicable), we use cookies for the purposes outlined below.
We use the following cookies:
· Strictly Necessary Cookies - These cookies are essential for the operation of our website and enable you to use core features such as secure log-in, shopping cart functions, and e-billing. They do not require your consent. If you disable these cookies in your browser, some parts of our website may not function properly.
· Performance & Analytics Cookies - These cookies help us understand how visitors use our website by collecting information such as which pages are visited most often or if users encounter errors. This allows us to improve the functionality and usability of the site. All data collected is aggregated and anonymous.
· Functionality Cookies - These cookies enable our website to remember choices you make—such as your username, language, or region—and provide enhanced, more personalised features. For example, they can greet you by name or remember your preferences when you return.
· Targeting or Advertising Cookies - These cookies track your browsing activity and help us deliver more relevant advertising to you, both on our site and across the web. They may record your visit, the pages you viewed, and the links you followed. We may share this data with third-party advertising partners to help tailor ads to your interests.
A list of all cookies and their details can be found in our Cookie List at the end of this document
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
Storage Duration & Erasing your Data
Your personal data will be stored securely by us and our service providers in accordance with data protection laws to the extent necessary for the processing purposes set out within this Privacy Notice. Typically this will be for up to 6 years after your last engagement with Snuggz. Subsequently, we will delete your personal data or take steps to properly render the data anonymous, unless we are legally obliged to keep your personal data longer (e.g. for tax, accounting or auditing purposes).
If you no longer wish to receive email correspondence from us, simply click on the link in the email communication to unsubscribe. If you no longer wish to receive SMS communication from us, please reply to any SMS with the word STOP. This text will be charged at your standard rate.
To request that your personal information or any of your details are removed from our marketing and communication database, please email hello@shopsnuggz.com.
Your Rights as a Data Subject
Subject to some limitations, as a data subject, you have a right to access, rectify, erase, and restrict your personal data. You can withdraw your consent and restrict our processing of your personal data on the basis of legitimate interests at any time. As a result, we may no longer process your personal data based on this consent in the future. The withdrawal of consent has no effect on the lawfulness of processing based on consent before its withdrawal.
You have the right to request and obtain access to your personal data that is being processed by us. You may request information on the purposes of the processing, the categories concerned, and the recipient to whom the personal data has been or will be disclosed, the envisaged period for which it will be stored and other legitimate requests.
You have the right to rectify any inaccurate personal data relating to you. Taking into account the purposes of the processing, you have the right to have incomplete personal data.
You have the right to object to the processing of your personal data on grounds relating to your particular situation. This also applies to profiling. If your personal data is processed by us for direct marketing purpose, you have the right to object at any time to the processing of your personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing. In this case, please contact hello@shopsnuggz.com in the first instance to request erasure.
The exercise of above data subjects’ rights (e.g. right to access or erasure) is free of charge. Where requests are unfounded or excessive, in particular due to their repetitive character, we may charge an appropriate fee in accordance with the applicable statutory regulations or refuse to process the application.
To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en
Security
We make every attempt to ensure your personal data is secure and protected at all times through various security measures. We minimise risks associated with data loss, misuse, unauthorised access and unauthorised disclosure and alteration through firewalls and data encryption.
In the unlikely event that we suffer a data security breach that involves your personal data such as unauthorised access to or unauthorised disclosure of your personal data or loss of your personal data that we hold; and this is likely to result in serious harm to you; and we are not able to prevent the likely risk of serious harm with appropriate remedial action; we will notify you and the regulatory authority of the details of the breach.
Right to complain
We take any complaints about our collection and use of personal information very seriously.
If you think that our collection or use of personal information is unfair, misleading, or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.
To make a complaint, please contact us via email at hello@shopsnuggz.com.
For the UK, you can find the information about the relevant data protection supervisory authority here.
Alternatively, you can make a complaint to the Information Commissioner’s Office:
By Post:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
By Website: Click Here
By Email: Click Here
By Phone: 0303 123 1113 (Local rate) or 01625 545 745 (National rate)
Our Cookie List:
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Strictly Necessary Cookies |
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Name |
Description |
Purpose |
Duration |
|
cart |
Stores contents of the shopping cart. |
Allows users to retain items while browsing. |
2 weeks |
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_pandectes_gdpr |
Stores cookie consent preferences set by the user. |
Necessary for the secure checkout and payment function on the website. |
1 day |
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cart_currency |
Stores the user's selected currency. |
Necessary for the secure checkout and payment function on the website. |
1 day |
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secure_customer_sig |
Identifies logged-in customers securely. |
Enables secure login and session management. |
1 year |
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storefront_digest |
Verifies access for password-protected storefronts. |
Security authentication. |
2 years |
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checkout_token |
Maintains session during checkout. |
Enables secure and continuous checkout process. |
1 year |
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_shopify_d |
Used in connection with checkout. |
Supports secure checkout functionality. |
Session |
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_orig_referrer |
Tracks the original referrer to the site. |
Helps identify how users arrived at the site. |
2 weeks |
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Performance / Analytics Cookies |
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Name |
Description |
Purpose |
Duration |
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_shopify_s |
Tracks individual sessions on the site. |
Shopify analytics and session tracking. |
30 minutes |
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_shopify_y |
Tracks unique visitors across sessions. |
Shopify analytics. |
1 year |
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_landing_page |
Records landing page visits. |
Helps analyse landing page performance. |
Session |
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_y |
Shopify persistent analytics identifier. |
Tracks long-term user trends and behaviour. |
1 year |
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_s |
Short-term Shopify session ID. |
Allows returning users to stay signed in or auto-fill info. |
30 minutes |
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_ga |
Google Analytics visitor ID. |
Tracks user behaviour and page views. |
2 years |
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_gid |
Google Analytics session ID. |
Tracks user sessions. |
24 hours |
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_gat |
Google Analytics throttling cookie. |
Limits request rate to improve performance. |
1 minute |
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_gcl_au |
Google Ads cookie. |
Measures ad performance and conversions. |
3 months |
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SRCHD |
Bing cookie for search preferences. |
Stores search data and user preferences. |
Varies |
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SRCHUID |
Bing unique user identifier. |
Enables user tracking for analytics and personalisation. |
Varies |
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Functionality Cookies |
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Name |
Description |
Purpose |
Duration |
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customer_login_remember_me |
Remembers customer login state. |
Allows returning users to stay signed in or auto-fill info. |
Persistent |
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localization |
Records the visitor’s region and language. |
Tailors content based on geographical location. |
1 year |
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shopify_pay_redirect |
Ensures that users are redirected correctly during checkout. |
Facilitates smooth checkout experience. |
1 hour |
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cart_ts |
Timestamp when cart was created. |
Used in connection with checkout. |
1 day |
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cart_sig |
Validates cart integrity. |
Shopify analytics. |
1 day |
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_pay_session |
Manages user session during payment. |
Necessary for the secure checkout and payment function on the website. |
1 day |
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__cfduid |
Identifies trusted web traffic. |
Placed by CloudFare to identify trusted web traffic. |
1 day |
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Targeting / Advertising Cookies |
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Name |
Description |
Purpose |
Duration |
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_shopify_sa_t |
Records marketing referrals. |
Shopify marketing analytics. |
30 minutes |
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_shopify_sa_p |
Gathers prospecting data. |
Assists with Shopify marketing attribution. |
30 minutes |
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_fbp |
Facebook Pixel tracking cookie. |
Delivers personalised advertising on Facebook. |
3 months |
|
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|
fr |
Facebook tracking cookie. |
Third-party cookie used to deliver, measure and improve the relevancy of ads. |
1 day |
|
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_tt_enable_cookie |
TikTok Pixel tracking cookie. |
Enables TikTok ad tracking and optimisation. |
13 months |
|
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_ttp |
TikTok tracking identifier. |
Measures ad effectiveness and attribution. |
13 months |
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_uetsid |
Bing Ads session ID. |
Tracks visits for advertising and conversion. |
30 minutes |
|
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_uetvid |
Bing Ads visitor ID. |
Stores persistent ID for cross-session ad tracking. |
13 months |
|
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MUID |
Microsoft unique user ID. |
Tracks user activity across Microsoft services and ads. |
13 months |
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Version 2: September 2025